Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping within Canada typically takes 5–8 business days. Express shipping options are available at checkout. International orders may take 10–20 business days depending on the destination.

Do you ship internationally?

Yes! We ship to over 26 countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for most items in their original, unused condition. Please visit our Refund Policy page for full details.

How do I start a return?

Contact us through our Contact page with your order number and reason for return, and our team will guide you through the process.

Products

Are your products eco-friendly?

We offer a dedicated Eco-Friendly Products collection featuring sustainably sourced and environmentally conscious items.

Do you offer discounts?

Yes! New customers can use code ECO10 for a discount on their first order. Sign up for our newsletter to stay updated on future promotions.

Account & Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay for a fast and secure checkout experience.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to protect your payment information.